Terms and Conditions

General Terms and Conditions

  1. Busticketsewa.com (Friend’s Group Pvt. Ltd.) is an aggregator for online bus ticketing inventory. Busticketsewa.com enables travelers to book bus tickets online right from the comfort of their home or office by providing them with choice of bus operators, departure times and prices. Busticketsewa.com does not own or operate any bus services on its own. Busticketsewa.com does not advice any specific bus operator to its customers. The choice of the bus operator is purely the discretion of the customer.

  2. The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus operator contact number mentioned in the ticket and reconfirm the boarding point location and departure time on the day of journey.

  3. Passengers are required to furnish the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus. 
    3.1. SMS of the ticket (M-Ticket) or Printed Ticket. (This is widely accepted by most bus operators)
    3.2. For Travelling to India Proof of Identity (Driving License 0r Citizenship or Passport or PAN Card or Voter Card)

  4. The passengers should reach at the mentioned boarding points 15 minutes prior to the scheduled departure time.

Bus Ticket Sewa Responsibility

  1. Generation of a valid bus ticket through its partners/operators.

  2. Sending an SMS, Email for ticket confirmation/cancellation.

  3. Providing voice/email support for any ticket booking/cancellation/refund issues.

  4. Providing a right seat for passenger.

  5. Providing details information about bus operator, boarding point etc.

Are Not busticketsewa.com Responsibilities

  1. Any incorrect data provided by customer while booking the ticket.

  2. Any Bus delays, breakdowns, service cancellations and accidents.

  3. Any misbehavior by the operator staff or co-passenger.

  4. Loss/damage of baggage.

  5. Late arrival by customer at the boarding point.

  6. Customer phone not reachable, operator did not call at the boarding point and left without picking the customer.

  7. Customer waiting at wrong boarding point.

  8. Improper booking done by agent, please contact the agent directly.

  9. Operator not providing In-bus amenities/facilities mentioned while booking.

  10. Change of bus type by Bus operator for any reason.

  11. Bus fares are not controlled by BusTicketsewa.com, so any change in fares is not the responsibility of Bus Ticket Sewa.


By the use of any of the payment method/s available on the Website by You, busticketsewa shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:

Lack of authorization for any transaction/s; or

Exceeding the preset limit mutually agreed by You and any bank/s; or

Any payment issues arising out of the transaction; or

Decline of transaction for any other reason/s.

Please note that:

You have specifically authorized the Website or its service providers to collect, process, facilitate and remit payments and/or the transaction price electronically. Your relationship with Website is on a principal to principal basis and by accepting these Terms You agree that Website is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Website that are paid for by using the payment facility.

You understand, accept and agree that the payment facility provided through any third party on the Website is neither a banking nor financial service provided by busticketsewa, but is merely a facilitator providing an electronic, automated online electronic payment collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility Website is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price.